BEFORE SENDING YOUR FILES
FILES

We prefer to receive electronic files native to QuarkXpress or InDesign in both MAC and PC platforms. (see our software list) We can also accept postscript and PDF files and will gladly coach you through the process of creating PDF's. For help creating PDF files, please see our Downloads section. All files sent to us should be either Zipped or Stuffed to insure their integrity through the transfer process. If you are sending multiple uncompressed files, please place them all into ONE .zip or .sit file.

GRAPHICS
ALL graphics must be included with your desktop publication. Images should be no less than 300dpi at their placed size, and vector/line art should be between 600-1200 dpi at their placed size. DO NOT EMBED OR STORE GRAPHICS IN YOUR PUBLICATION. For images to print their best, they must have a highlight of no less than 3%, and a shadow of no greater than 90%. This can easily be adjusted in Adobe® Photoshop under "adjust curves". Halftones should not be scanned from a printed source, otherwise your image will moiré. Images should be supplied as Photoshop "TIFF" or "EPS" in either grayscale or CMYK formats. Vector/line art should be supplied as "EPS" files. Please do not send RGB images they will not separate properly. We can convert your RGB images with advanced notice. If you are supplying art for us to shoot or scan, please give explicit instructions for placement and sizing. Using a low-resolution "FPO" in your document works best as a guide for placement).

FONTS
PLEASE INCLUDE ALL FONTS used in your publication (even if it is HELVETICA; not everyone's HELVETICA is the same)! We turn off all of our fonts and use only your fonts to process your publication. This ensures proper kerning and flow of text throughout your publication. If you need assistance in packaging your fonts, please let us know. If you are sending us a PDF file, please make sure that the fonts are embedded in the PDF, and that you are not using Multiple Master Fonts.

HARD COPY
Please send or fax the LATEST print out of your publication. This way we can match your electronic file to your supplied lasers. If they are not the LATEST VERSION, then we will not know if you've made changes and we will not be able to process your job immediately causing unwanted delays.


SEND FILES WITHIN OUR WEB SITE

INSTRUCTIONS
Simply click on the "Browse" button below and locate your compressed files on hard drive/or network. You can select up to (3) three files. When you are finished selecting your compressed file(s), click the "Upload Files" button to send. If you have made a mistake in your selection, simply click the"Reset Selections" button and repeat your selection process.


SELECT YOUR FILE(S) TO UPLOAD
File 1:
File 2:
File 3:
 

Internet Explorer users: During your upload IE may say "error loading page" at the bottom of the window. This is a known conflict and we are currently taking steps to resolve this issue. Your file will continue to upload. When the file is finished you will see an Upload successful page.
* We have also had many requests for a progress bar, which we are currently working on.
* If you have any problems or questions please contact the webmaster about the issue.


ACCESS OUR FTP SITE
Since we allow for anonymous access to our FTP site, use 'anonymous' for the username and use your email address for the password. Once your file is transferred you will not be able to see it in the directory.
To gain the ability to delete and view files you will need a username and password. Contact our Customer Service department.

If you do not have a FTP program to access our FTP site we have provided links for both MAC and PC platforms.

The address for our FTP site is: ftp.chernay.com "anonymous" is the login name. You do not need a password.

There is a file labeled "readme.txt" on the FTP server; these are the instructions for uploading your files. Please make sure to email our Desktop Department after you have uploaded a file. Please include your company name, and the name of the file you sent in your email.

FTP PROGRAMS
Fetch for MAC users.
FTP Explorer for PC users.

If you still need assistance please contact our Desktop Department.


E-MAIL YOUR FILES
To open your E-mail program and add an attachment click here. Your
E-mail with the attachment will sent directly to our Desktop Department.

 
   
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